Refund and Cancellation Policy

Client Cancellation Requests

Clients may cancel or reschedule a Service without penalty up to twenty-four (24) hours before the scheduled appointment.

Cancellations made within twenty-four (24) hours of the scheduled appointment shall be subject to a cancellation fee equal to fifty percent (50%) of all amounts paid.

Advance Bookings

For Services booked several days, weeks, or months in advance, Clients may cancel and receive a full refund within three (3) calendar days following confirmation of the booking, agreement, proposal, quote acceptance, or service authorization.

After the three (3) day cancellation period has expired, refund eligibility shall be subject to the following schedule:

• More than 48 hours before the scheduled Service: Full refund less twenty-five percent (25%) administrative and reservation fee.
• Between 48 and 24 hours before the scheduled Service: Refund of fifty percent (50%) of amounts paid.
• Less than 24 hours before the scheduled Service: No refund.

Services Already Started

Once any Service has commenced, no refund shall be available.

For purposes of this Policy, a Service shall be deemed commenced when HANDL, a Provider, or a Partner has begun any preparation, planning, scheduling, purchasing, coordination, research, administrative work, travel arrangements, consultation, digital work, procurement activities, or service-related performance.

If HANDL has purchased materials, paid Providers, engaged Partners, incurred expenses, reserved resources, or committed labor to a project, no refund shall be available.

Provider Assignments

Once a Provider has been assigned, scheduled, dispatched, engaged, compensated, or otherwise committed to a Service request, no refund shall be available unless otherwise approved by HANDL in writing.

Special Requests

Special Requests may require custom planning, advance purchases, non-refundable reservations, third-party commitments, travel arrangements, deposits, or other expenses.

Refund eligibility for Special Requests shall be determined on a case-by-case basis and may be subject to additional restrictions.

Satisfaction Guarantee

If a Client is dissatisfied with a completed Service, HANDL may, at its sole discretion, offer corrective service, replacement service, partial refund, Wallet credit, account credit, or another reasonable resolution.

HANDL reserves the right to investigate complaints and evaluate all relevant circumstances before determining an appropriate resolution.

Where appropriate, HANDL may provide one additional opportunity to correct the issue at no additional cost to the Client.

If, following a reasonable corrective attempt, the Client remains dissatisfied, HANDL may issue a partial refund of up to fifty percent (50%) of the fees paid.

Refunds under this Satisfaction Guarantee are not automatic and shall be evaluated on a case-by-case basis.

Wallet Credits

Where permitted by law, HANDL may issue Wallet Credits instead of cash refunds.

Wallet Credits may be applied toward future Services available through the platform.

Subscriptions

Subscription fees are generally non-refundable.

Clients may request cancellation of a subscription within sixty (60) days following an automatic renewal.

Any approved refund shall be issued using the original payment method or, where permitted, as Wallet Credit.

Approved refunds typically require five (5) to ten (10) business days to appear, depending on the financial institution and payment processor involved.