Provider Terms & Conditions

These Provider Terms & Conditions (“Provider Terms”) govern participation in the HANDL Provider Program and apply to all individuals, independent contractors, businesses, service providers, and organizations offering services through the HANDL platform. By registering as a Provider, submitting an application, accepting bookings, offering services, or otherwise participating in the HANDL platform, you agree to be legally bound by these Provider Terms.

1. Definitions

• HANDL refers to HANDL, its owners, affiliates, successors, assigns, employees, representatives, contractors, and authorized agents.
• Provider (referred to on the HANDL platform as a Handler) refers to any independent individual, contractor, freelancer, company, organization, or business approved to offer services through HANDL. A Handler is the trusted person who helps Clients handle their everyday tasks, needs, and small challenges through the HANDL platform.
• Client refers to any individual or business requesting or purchasing Services through HANDL.
• Partner refers to any third-party company or specialist engaged by HANDL for service fulfillment.
• Platform refers to the HANDL website, applications, software, payment systems, booking systems, Wallet systems, and related services.
• Wallet refers to any Provider account balance, earnings balance, credits, incentives, bonuses, or funds maintained within HANDL.

2. Eligibility Requirements

To participate as a Provider, you must:

• Be at least eighteen (18) years old.
• Have the legal right to work and provide services.
• Provide accurate registration information.
• Maintain valid contact information.
• Comply with all applicable laws and regulations.
• Possess any licenses, permits, certifications, or authorizations required for your services.

HANDL reserves the right to reject, suspend, or terminate any Provider application or account at its sole discretion.

3. Independent Contractor Status

Providers operate as independent contractors and independent businesses. Nothing in these Provider Terms creates:

• An employment relationship;
• A partnership;
• A joint venture;
• A franchise relationship;
• An agency relationship;
• An employer-employee relationship.

Providers are solely responsible for:

• Their own taxes;
• Insurance coverage;
• Licenses and permits;
• Business expenses;
• Equipment;
• Vehicles;
• Professional compliance obligations.

4. Provider Application and Approval

Submission of a Provider application does not guarantee approval. HANDL may review:

• Identity information;
• Business information;
• Professional qualifications;
• Experience;
• Licenses;
• Insurance documentation;
• Background information where permitted by law.

HANDL reserves the right to request additional documentation at any time. Provider approval may be revoked at any time if HANDL determines continued participation is not in the best interests of the platform, Clients, Providers, Partners, or business operations.

5. Provider Accounts

Providers are responsible for maintaining accurate and current account information. Providers shall:

• Maintain accurate contact information.
• Protect login credentials.
• Maintain accurate service descriptions.
• Maintain accurate pricing.
• Maintain accurate availability.
• Promptly respond to communications when reasonably possible.

Providers are responsible for all activity occurring under their accounts.

6. Verification Requirements

HANDL may require ongoing verification of information provided by Providers. Verification requirements may include:

• Government-issued identification.
• Business registration documentation.
• Insurance certificates.
• Professional licenses.
• Tax documentation.
• Proof of address.
• Additional documentation deemed necessary by HANDL.

Failure to provide requested information may result in suspension, restriction, or termination of Provider access.

7. Provider Code of Conduct

Providers are expected to maintain the highest standards of professionalism. Providers agree to:

• Treat Clients respectfully.
• Communicate honestly.
• Provide accurate information.
• Perform services professionally.
• Respect scheduled appointments.
• Act in compliance with applicable laws.
• Maintain a safe environment.
• Avoid discriminatory conduct.

Any conduct that damages the reputation of HANDL or negatively impacts Clients may result in disciplinary action, including account termination.

8. Services Offered by Providers

Providers may offer services through the HANDL platform only within categories approved by HANDL. Providers are responsible for ensuring that all service descriptions, qualifications, certifications, pricing, photographs, and representations are accurate, complete, and current. Providers shall not advertise, promote, or offer services that are unlawful, misleading, dangerous, fraudulent, or prohibited by HANDL policies. HANDL reserves the right to modify, remove, suspend, reject, or reclassify any service listing at its sole discretion.

9. Service Availability

Providers are responsible for maintaining accurate availability schedules. Providers shall promptly update their availability when circumstances change. Repeated acceptance of bookings followed by cancellations may result in account restrictions, reduced visibility, suspension, or termination.

10. Booking Requests

Clients may submit service requests through the HANDL platform. HANDL reserves the right to:

• Assign bookings directly to Providers.
• Recommend Providers to Clients.
• Coordinate services through Providers or Partners.
• Reassign bookings when necessary.
• Decline bookings at its discretion.

A booking is not considered confirmed until acceptance has been completed through the HANDL platform.

11. Provider Responsibilities

Providers agree to perform all accepted services professionally, competently, safely, and in accordance with applicable laws and industry standards. Providers shall:

• Arrive on time.
• Perform services as described.
• Communicate professionally.
• Maintain appropriate qualifications.
• Respect client property and privacy.
• Complete services in good faith.
• Maintain professional conduct at all times.

Providers remain solely responsible for the quality and performance of their services.

12. Provider Cancellations

Providers are expected to honor accepted bookings. If a Provider must cancel a booking, the Provider shall notify HANDL immediately. Repeated cancellations, no-shows, excessive rescheduling, poor responsiveness, or failure to complete services may result in:

• Reduced booking opportunities.
• Account restrictions.
• Temporary suspension.
• Permanent removal from the platform.

13. Pricing

Providers may be permitted to establish service pricing, subject to platform rules and category requirements established by HANDL. HANDL reserves the right to:

• Establish minimum pricing requirements.
• Establish maximum pricing limitations.
• Require custom quotes.
• Review pricing for accuracy.
• Adjust displayed pricing when necessary.

Providers shall not misrepresent pricing or impose unauthorized charges.

14. Provider Fees and Commission

In consideration for access to the HANDL platform, marketing, client acquisition, booking technology, payment processing, customer support, operational management, and related platform services, HANDL retains a twenty percent (20%) service fee on completed bookings processed through the platform. Providers are generally entitled to receive eighty percent (80%) of the total service amount collected from the Client, subject to applicable adjustments, refunds, chargebacks, taxes, disputes, promotional credits, processing fees, or other authorized deductions. Examples:

• $100 Service = $80 Provider / $20 HANDL
• $250 Service = $200 Provider / $50 HANDL
• $500 Service = $400 Provider / $100 HANDL

HANDL reserves the right to modify commission structures, incentive programs, promotional programs, payout schedules, service fees, and compensation arrangements upon reasonable notice.

15. Off-Platform Transactions Prohibited

Providers shall not attempt to circumvent the HANDL platform by soliciting, encouraging, directing, or accepting off-platform payments from Clients introduced through HANDL. All bookings, payments, deposits, and service transactions originating through the HANDL platform must be processed through HANDL unless expressly authorized in writing. Any attempt to avoid platform fees or redirect Clients outside the platform may result in immediate suspension or termination.

16. Client Relationships

Providers acknowledge that Clients introduced through HANDL represent valuable business relationships developed through HANDL’s marketing, branding, operational efforts, and platform investments. Providers agree not to solicit, recruit, divert, or otherwise attempt to move Clients away from the HANDL platform for the purpose of avoiding fees or conducting unauthorized business transactions.

17. Non-Circumvention

Providers shall not directly or indirectly solicit, recruit, divert, contract with, or accept business from Clients introduced through HANDL outside the platform for a period of twelve (12) months following the most recent completed transaction involving that Client. This restriction applies regardless of whether contact occurs online, by telephone, by email, through social media, in person, or through any other means. Violation of this provision may result in account termination, forfeiture of earnings, legal action, and recovery of damages to the fullest extent permitted by law.

18. Provider Wallet

HANDL may provide a Wallet system allowing Providers to receive earnings, incentives, bonuses, credits, reimbursements, adjustments, and other approved payments through the platform. Wallet balances do not constitute a bank account and do not earn interest. HANDL reserves the right to:

• Review Wallet activity.
• Place temporary holds on funds.
• Correct accounting errors.
• Investigate suspicious transactions.
• Restrict Wallet functionality when necessary.

19. Provider Payouts

Provider earnings may be made available through the Wallet system or other approved payout methods designated by HANDL. HANDL reserves the right to establish:

• Minimum payout amounts.
• Payout schedules.
• Processing periods.
• Verification requirements.
• Fraud prevention measures.

Payout timing may vary depending on payment processor requirements, dispute reviews, chargeback investigations, fraud prevention procedures, banking delays, or other operational considerations.

20. Taxes

Providers are solely responsible for determining, reporting, collecting, remitting, and paying any taxes associated with their activities on the HANDL platform. HANDL does not provide tax advice and assumes no responsibility for a Provider’s tax obligations. Providers are responsible for maintaining records necessary to satisfy their tax reporting requirements.

21. Insurance and Licensing

Providers are solely responsible for obtaining and maintaining any insurance, licenses, certifications, permits, registrations, or authorizations required by applicable law or industry standards. HANDL may request proof of insurance or licensing at any time. Failure to maintain required insurance or licensing may result in suspension or termination of Provider access.

22. Provider Expenses

Providers are solely responsible for all costs and expenses associated with providing services. Such expenses may include:

• Transportation costs.
• Fuel expenses.
• Equipment costs.
• Tools and supplies.
• Insurance premiums.
• Licensing fees.
• Communication expenses.
• Business expenses.
• Taxes.

Unless expressly approved in writing by HANDL, Providers shall not seek reimbursement from HANDL for such expenses.

23. Customer Complaints

HANDL may investigate complaints, concerns, disputes, or reports relating to Provider performance. Providers agree to cooperate fully with reasonable investigations conducted by HANDL. HANDL reserves the right to:

• Request information.
• Review communications.
• Request documentation.
• Suspend services pending review.
• Issue corrective actions.
• Restrict platform access.

24. Refunds and Service Disputes

Providers acknowledge that HANDL may issue refunds, account credits, Wallet credits, service credits, or other resolutions when appropriate. When a refund or adjustment is determined to be appropriate, HANDL may deduct applicable amounts from future Provider earnings or Wallet balances. HANDL reserves sole discretion regarding dispute resolution decisions involving platform transactions.

25. Chargebacks

If a Client disputes a payment through a financial institution, credit card issuer, payment processor, or other payment provider, HANDL may investigate the matter and temporarily withhold associated funds. Providers agree to cooperate with chargeback investigations and provide requested documentation when necessary. Where a chargeback is determined to relate to a Provider’s conduct, actions, omissions, misrepresentations, service failures, or violations of these Provider Terms, HANDL may recover associated losses from the Provider.

26. Ratings and Reviews

HANDL may allow Clients to submit ratings, reviews, feedback, testimonials, or other evaluations regarding Providers. Providers acknowledge that ratings and reviews may influence visibility, rankings, recommendations, eligibility, and future booking opportunities. HANDL reserves the right to moderate, remove, edit, decline, or display reviews at its sole discretion.

27. Fraud Prevention

Providers shall not engage in fraudulent, deceptive, misleading, abusive, or manipulative conduct. Prohibited activities include:

• False bookings.
• Fake reviews.
• Payment fraud.
• Identity misrepresentation.
• Collusion with Clients.
• Circumvention of platform fees.
• Submission of false documentation.

HANDL reserves the right to investigate suspected fraud and take appropriate action, including suspension, termination, forfeiture of earnings, or legal action.

28. Service Quality Standards

Providers are expected to maintain service quality standards consistent with professional industry practices. Repeated complaints, poor performance, excessive cancellations, negative reviews, policy violations, or failure to meet quality expectations may result in disciplinary action. HANDL reserves the right to establish and modify quality standards from time to time.

29. Confidentiality

Providers may have access to confidential, proprietary, personal, business, financial, operational, or customer information belonging to HANDL, Clients, Partners, or other Providers. Providers agree to maintain the confidentiality of such information and shall not disclose, copy, distribute, sell, publish, or otherwise use confidential information except as necessary to perform authorized services. Confidentiality obligations shall survive termination of the Provider relationship.

30. Intellectual Property

All trademarks, logos, service marks, trade names, software, content, graphics, workflows, databases, designs, and intellectual property associated with HANDL remain the exclusive property of HANDL or its licensors. Nothing contained within the Platform grants ownership rights to Providers. Providers shall not copy, reproduce, distribute, modify, reverse engineer, or exploit HANDL intellectual property without prior written authorization.

31. Provider Content

Providers retain ownership of content they submit to the Platform, including service descriptions, photographs, videos, business information, and promotional materials. By submitting content to HANDL, Providers grant HANDL a worldwide, non-exclusive, royalty-free license to use, display, reproduce, distribute, publish, modify, and promote such content for operational, marketing, advertising, and platform-related purposes.

32. Suspension and Termination

HANDL reserves the right to suspend, restrict, deactivate, or terminate Provider accounts at any time when necessary to protect Clients, Providers, Partners, the Platform, or business operations. Grounds for suspension or termination may include:

• Violation of these Provider Terms.
• Fraudulent conduct.
• Misrepresentation.
• Repeated complaints.
• Poor performance.
• Repeated cancellations.
• Unsafe conduct.
• Failure to maintain required documentation.
• Failure to maintain licenses or insurance.
• Actions harmful to HANDL’s reputation.

Termination may occur with or without prior notice where permitted by law.

33. Limitation of Liability

To the fullest extent permitted by law, HANDL, its owners, officers, directors, employees, affiliates, agents, contractors, successors, assigns, Partners, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, exemplary, or economic damages arising out of or related to Provider participation in the Platform. This limitation includes, without limitation:

• Loss of income.
• Loss of profits.
• Loss of business opportunities.
• Loss of contracts.
• Loss of data.
• Business interruption.
• Reputational harm.
• Third-party claims.

In no event shall HANDL’s total liability exceed the total amount of commissions retained by HANDL from the Provider during the twelve (12) months preceding the event giving rise to the claim.

34. Indemnification

Providers agree to defend, indemnify, and hold harmless HANDL, its owners, officers, directors, employees, affiliates, contractors, agents, successors, assigns, Partners, and licensors from and against any claims, liabilities, damages, losses, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of:

• Provider services.
• Provider conduct.
• Provider negligence.
• Violation of these Provider Terms.
• Violation of applicable laws.
• Violation of third-party rights.
• Injury, property damage, or losses caused by the Provider.

35. Dispute Resolution and Mandatory Arbitration

Before initiating arbitration, the parties agree to first attempt to resolve disputes through good-faith discussions. Any dispute arising from or relating to these Provider Terms, Provider participation, bookings, payments, commissions, Wallet balances, account status, or Platform activities shall be resolved exclusively through final and binding arbitration. The arbitration shall be conducted in English by an arbitration provider selected by HANDL. The arbitrator shall have exclusive authority to resolve disputes concerning interpretation, enforceability, applicability, validity, and scope of these Provider Terms.

36. Class Action Waiver

Providers agree that all claims and disputes shall be conducted solely on an individual basis. Providers waive any right to participate in:

• Class actions.
• Class arbitrations.
• Representative proceedings.
• Collective actions.
• Private attorney general actions.

No claim may be combined or consolidated with claims involving other Providers without HANDL’s written consent.

37. Force Majeure

HANDL shall not be liable for delays, interruptions, failures, or inability to perform resulting from causes beyond its reasonable control. Such causes may include:

• Natural disasters.
• Acts of government.
• War.
• Terrorism.
• Civil unrest.
• Pandemics.
• Labor disputes.
• Internet outages.
• Cyberattacks.
• Utility failures.
• Transportation disruptions.
• Third-party failures.

38. Modifications to Provider Terms

HANDL reserves the right to modify, amend, update, replace, or discontinue these Provider Terms at any time. Updated versions become effective upon publication unless otherwise specified. Continued participation in the Platform following publication of revised Provider Terms constitutes acceptance of such revisions.

39. Severability

If any provision of these Provider Terms is found invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

40. Entire Agreement

These Provider Terms, together with the Terms & Conditions, Privacy Policy, Cookie Policy, Refund & Cancellation Policy, Trust & Safety Policy, and any additional policies referenced herein, constitute the entire agreement between HANDL and the Provider.

41. Contact Information

Questions regarding these Provider Terms may be directed to: HANDL Email: providers@handl.work Website: https://handl.work